HELP! I keep getting this error when i send emails to certain AOL and Yahoo email addresses

Question

Help! I have some contacts from whom I have received emails, but when I reply to their emails, I am receiving this error: Delivery has failed to these recipients or groups: [email address]
Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond. Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system isn't accepting connection requests from your email system. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem. For more information and tips to fix this issue see this article: https://go.microsoft.com/fwlink/?LinkId=389361. I have a business account. I understand that the message says it's a problem on their end, but how can this be? can you please help!!!

Answer 1

Hi @Tamar Seigel ,

Welcome to our forum!

According to the error and the solution article you provided, we can understand the causes of it:

Please don't worry too much, we recommend that you try the solutions mentioned in the article. If it's doesn't help, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client, if you are using an Exchange online account, in order to better resolve your issue, it's suggested that you could create a new thread and add Microsoft Exchange Online tag to get more professional suggestion.

Thanks for your kindly understanding and support!

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