I can't access speech.microsoft.com -- I get an error saying my account is locked, but it's not

Question

I can't access speech.microsoft.com -- I get an error saying my account is locked, but it's not

mkb13 11

When I try to access Speech Studio via https://speech.microsoft.com, I get an error saying "Your account has been locked. Contact your support person to unlock it, then try again." I'm using the same account I have all my Azure services on, and it's also my main Microsoft email address. The account works fine everywhere else, but I can't get around this error specifically on this site. I've tried resetting my password, logging in with Github, different browsers, incognito/inprivate browsing, but I keep getting the same error. I can't figure out who to ask for help! I'm a paying customer of several Azure services (including Cognitive Services/TTS). I just want to be able to access Speech Studio.

navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-19T05:27:46.17+00:00
@mkb13 Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

Are you able to access the below services like:

portal.azure.com

Other Azure AI services like Document Intelligence Studio or Vision studio ?

Is this issue specific to Speech studio only ?

Are you able to navigate to the Azure AI Speech service resource from the Azure portal ? Does it open just fine ?

In the meantime, please follow this documentation to troubleshoot this issue: https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

Then also try the troubleshooting steps mentioned here: https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/access-management/account-blocked-error-when-sign-in and signing out from the Microsoft account and sign-in back to see if that helps.

Hope this helps. If you have any follow-up questions, please let me know. I would be happy to help.
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-21T03:26:21.67+00:00

@mkb13 Just following up to check if my suggestion helped. Please let me know if you have any further queries. I would be happy to help.
mkb13 11 Reputation points

2024-02-21T04:13:25.9133333+00:00
I can access Azure Portal fine.

For Vision Studio I get the same error I get for Speech Studio. For Document Intelligence Studio, I can see the main page, but if I click on anything (like the "Read" tile), I get this error: InteractionRequiredAuthError login_required: AADSTS500571: The guest user account is disabled. Trace ID: 966b4445-2020-4b9a-bb6e-eeac77bb2200 Correlation ID: 46047c8c-f886-46c2-9946-0cff3fe3443d Timestamp: 2024-02-21 04:05:08Z [Cancel] (Note: This is when I am logged in.)

Apparently it's not Speech Studio only -- it's also Vision Studio and Document Intelligence Studio (I wasn't aware of those services before/hadn't tried to access them). I haven't seen it on any "consumer" products associated with my Microsoft account (same account), such as Hotmail, Skype, To Do, etc.

I am able to access Azure AI Speech Service from Azure Portal, if this is what you mean: https://portal.azure.com/#view/Microsoft_Azure_ProjectOxford/CognitiveServicesHub/~/SpeechServices

With regard to the links you shared, I'm not sure those are exactly my problem, because they seem to be for cases where the account itself is locked, which I don't think my Microsoft account is, since it works for most things. Maybe the error that comes up with Document Intelligence Studio is a clue? Edit: I did follow the instructions in your second link which are "wait 15 minutes" and I can confidently say that did not work :)
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-21T06:57:14.8466667+00:00
@mkb13 Thanks for getting back and sharing these details. Now that we have isolated the issue occurs for Speech, Vision and Document Int studio as well.

Please follow the below steps:

Please navigate to the site: https://login.microsoftonline.com/error

Type your error code 500571 and submit. This will provide you the cause and remediation. See below:

Action Plan to be followed:

Please follow the steps mentioned in this article: Error AADSTS500571 - Guest user account is disabled
mkb13 11 Reputation points

2024-02-21T07:33:07.1466667+00:00

Thanks for looking that up. There is no action available for me to take, though, because I am not an admin on the site.
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-21T08:05:34.0866667+00:00

@mkb13 Thanks for getting back. Can you please make sure that your personal Microsoft account belongs to an Azure AD tenant and has successfully logged in or accepted any B2B invitation so that your user account can be activated. For more info. Hope this helps.
mkb13 11 Reputation points

2024-02-21T08:33:27.39+00:00

I'm not sure what that means. I have accessed Speech Studio in the past successfully several times (although I don't remember the exact last time I used it successfully -- it was probably about four months ago). I don't know what it means for my account to belong to an Azure AD tenant and I don't recall seeing anything about Entrata. (I searched my email for "Entrata" and got no results.)
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-21T08:41:31.3633333+00:00

@mkb13 Thanks for getting back. The email invitation should look like below with the subject:

Also I am sharing the similar thread where the similar error was reported:

https://learn.microsoft.com/en-us/answers/questions/1340831/help-me-unlock-my-account?page=1
mkb13 11 Reputation points

2024-02-21T09:21:48.5633333+00:00

Hi, I searched in my email for anything from "Microsoft Invitations" and did not find anything. Thanks for finding that other thread but I'm really not convinced it's the same thing -- I don't know why I would need an invitation for Speech Studio or the other resources. Aren't they public resources? I know I have to use an Azure subscription to generate audio using Speech Studio (I'm using it for text-to-speech) -- and I have before -- but I don't know why I would be locked out of it now, when I still do have the subscription for cognitive services.
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-21T10:28:40.8033333+00:00

@mkb13 Thanks for your reply. To troubleshoot this issue better, could you please open a Microsoft Support ticket ? If you don't have a support plan, I can enable one-time free support ticket for your subscription. Our support professionals would be happy to assist you further. Awaiting your reply.
mkb13 11 Reputation points

2024-02-21T11:30:44.08+00:00

Thanks, that would be helpful. I do not have a support plan.
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-21T11:40:43.25+00:00

@mkb13 Thanks for your reply. Please email me your subscription id to azcommunity[at]microsoft[dot]com with subject as "Attn: NAVBA " , So that I can enable one-time free support ticket and share the steps to create support ticket.
mkb13 11 Reputation points

2024-02-21T11:54:07.15+00:00

Thanks -- is my subscription ID my email address?

Your answer

navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-19T05:27:46.17+00:00

@mkb13 Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

Are you able to access the below services like:

portal.azure.com

Other Azure AI services like Document Intelligence Studio or Vision studio ?

Is this issue specific to Speech studio only ?

Are you able to navigate to the Azure AI Speech service resource from the Azure portal ? Does it open just fine ?

In the meantime, please follow this documentation to troubleshoot this issue: https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

Then also try the troubleshooting steps mentioned here: https://learn.microsoft.com/en-us/microsoft-365/troubleshoot/access-management/account-blocked-error-when-sign-in and signing out from the Microsoft account and sign-in back to see if that helps.

Hope this helps. If you have any follow-up questions, please let me know. I would be happy to help.
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-21T03:26:21.67+00:00

@mkb13 Just following up to check if my suggestion helped. Please let me know if you have any further queries. I would be happy to help.
mkb13 11 Reputation points

2024-02-21T04:13:25.9133333+00:00

I can access Azure Portal fine.

For Vision Studio I get the same error I get for Speech Studio. For Document Intelligence Studio, I can see the main page, but if I click on anything (like the "Read" tile), I get this error: InteractionRequiredAuthError login_required: AADSTS500571: The guest user account is disabled. Trace ID: 966b4445-2020-4b9a-bb6e-eeac77bb2200 Correlation ID: 46047c8c-f886-46c2-9946-0cff3fe3443d Timestamp: 2024-02-21 04:05:08Z [Cancel] (Note: This is when I am logged in.)

Apparently it's not Speech Studio only -- it's also Vision Studio and Document Intelligence Studio (I wasn't aware of those services before/hadn't tried to access them). I haven't seen it on any "consumer" products associated with my Microsoft account (same account), such as Hotmail, Skype, To Do, etc.

I am able to access Azure AI Speech Service from Azure Portal, if this is what you mean: https://portal.azure.com/#view/Microsoft_Azure_ProjectOxford/CognitiveServicesHub/~/SpeechServices

With regard to the links you shared, I'm not sure those are exactly my problem, because they seem to be for cases where the account itself is locked, which I don't think my Microsoft account is, since it works for most things. Maybe the error that comes up with Document Intelligence Studio is a clue? Edit: I did follow the instructions in your second link which are "wait 15 minutes" and I can confidently say that did not work :)
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-21T06:57:14.8466667+00:00

@mkb13 Thanks for getting back and sharing these details. Now that we have isolated the issue occurs for Speech, Vision and Document Int studio as well.

Please follow the below steps:

Please navigate to the site: https://login.microsoftonline.com/error

Type your error code 500571 and submit. This will provide you the cause and remediation. See below:

Action Plan to be followed:

Please follow the steps mentioned in this article: Error AADSTS500571 - Guest user account is disabled
mkb13 11 Reputation points

2024-02-21T07:33:07.1466667+00:00

Thanks for looking that up. There is no action available for me to take, though, because I am not an admin on the site.
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-21T08:05:34.0866667+00:00

@mkb13 Thanks for getting back. Can you please make sure that your personal Microsoft account belongs to an Azure AD tenant and has successfully logged in or accepted any B2B invitation so that your user account can be activated. For more info. Hope this helps.
mkb13 11 Reputation points

2024-02-21T08:33:27.39+00:00

I'm not sure what that means. I have accessed Speech Studio in the past successfully several times (although I don't remember the exact last time I used it successfully -- it was probably about four months ago). I don't know what it means for my account to belong to an Azure AD tenant and I don't recall seeing anything about Entrata. (I searched my email for "Entrata" and got no results.)
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-21T08:41:31.3633333+00:00

@mkb13 Thanks for getting back. The email invitation should look like below with the subject:

Also I am sharing the similar thread where the similar error was reported:

https://learn.microsoft.com/en-us/answers/questions/1340831/help-me-unlock-my-account?page=1
mkb13 11 Reputation points

2024-02-21T09:21:48.5633333+00:00

Hi, I searched in my email for anything from "Microsoft Invitations" and did not find anything. Thanks for finding that other thread but I'm really not convinced it's the same thing -- I don't know why I would need an invitation for Speech Studio or the other resources. Aren't they public resources? I know I have to use an Azure subscription to generate audio using Speech Studio (I'm using it for text-to-speech) -- and I have before -- but I don't know why I would be locked out of it now, when I still do have the subscription for cognitive services.
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-21T10:28:40.8033333+00:00

@mkb13 Thanks for your reply. To troubleshoot this issue better, could you please open a Microsoft Support ticket ? If you don't have a support plan, I can enable one-time free support ticket for your subscription. Our support professionals would be happy to assist you further. Awaiting your reply.
mkb13 11 Reputation points

2024-02-21T11:30:44.08+00:00

Thanks, that would be helpful. I do not have a support plan.
navba-MSFT 27,540 Reputation points Microsoft Employee Moderator

2024-02-21T11:40:43.25+00:00

@mkb13 Thanks for your reply. Please email me your subscription id to azcommunity[at]microsoft[dot]com with subject as "Attn: NAVBA " , So that I can enable one-time free support ticket and share the steps to create support ticket.
mkb13 11 Reputation points

2024-02-21T11:54:07.15+00:00

Thanks -- is my subscription ID my email address?

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I can't access speech.microsoft.com -- I get an error saying my account is locked, but it's not

Your answer