Microsoft 365 and Office | OneDrive | For business | Windows
A Microsoft file hosting and synchronization service.
How to fix: Correlation Id: 217ee08a-1001-46ed-9ccc-02cf2cc07e19 Timestamp: 2024-02-18T16:33:43.000Z DPTI: ed0e2074ce1e3df5894084e765a7027904693848f3079cd811d2c58fc909e300 Error Tag: 657rx Error Code: 2148073494
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 36%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECI%3C/text%3E%3C/svg%3E)
cyntia.ivanka2203
5
Reputation points
How to fix this in my account? If I remove my account and add it again, will the file that have not been synchronize in my computer will be gone? If so, how to fix it?
Correlation Id: 217ee08a-1001-46ed-9ccc-02cf2cc07e19
Timestamp: 2024-02-18T16:33:43.000Z
DPTI: ed0e2074ce1e3df5894084e765a7027904693848f3079cd811d2c58fc909e300
Error Tag: 657rx
Error Code: 2148073494
Microsoft 365 and Office | OneDrive | For business | Windows
Microsoft Teams | Microsoft Teams for business | Other
Microsoft Teams | Microsoft Teams for business | Other
Additional features, settings, or issues not covered by specific Microsoft Teams categories
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 58,776 Reputation points Moderator2024-02-19T02:40:44.7766667+00:00 Hi @cyntia.ivanka2203 Do you have some operations before this issue occurred? Where is this issue happened? Microsoft Teams or other applications?
-
cyntia.ivanka2203 5 Reputation points
2024-02-22T00:25:24.4533333+00:00 No, i didn't have any operations before. Suddenly my OneDrive account is not synchronize and I can't log in to it. I tried to log in to other application including Ms Teams, but I still can't.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGO%3C/text%3E%3C/svg%3E)
Gary Olson 5 Reputation points2024-04-06T15:59:15.9533333+00:00 I am having same issue that started yesterday - Outlook APP on android is fine, Outlook 2016 on Windows 7 is fine. Outlook 2019 on Windows 11 has this error on 1 account. Others are fine
Correlation Id: c7b23188-8773-42df-9e96-1001b772125d
Timestamp: 2024-04-06T14:20:15.000Z
DPTI: 9f3c8875de2cc8a3d472ac573df9ae38eb8d54a17f9ccb9492863fdb4750cc5c
Error Tag: 657rx
Error Code: 2148073494
Sign in to comment
Sign in to answer