What happened to the OpenAI-API in the last 4 days? Our instances do not work anymore!

Question

We did not change any code base and are nearly production stage. All of the sudden we do not get a response in streaming mode anymore? Nothing, and no error code. Normal 200 code: message='OpenAI API response' ... -preview processing_ms=None request_id=XXX response_code=200.

What is going on? Is it because we do still use the old Python SDK? Did you do changes to the API version? we used 2023-12-01-preview the last weeks and everything went fine.

Are there some significant changes we should know about? Thanks!

Answer 1

@Synth

Thanks for reaching out. Your subscription has been enabled for one-time Free Technical Support which is valid for 72 hours. To create the support request, please do the following:

 

• Go to the Health Advisory section within the Azure Portal: https://aka.ms/healthadvisories
• Select the Issue Name "You have been enabled for one-time Free Technical Support.”
• Details will populate below in the Summary Tab within the reading pane, and you can click on the link "Create a Support Request" to the right of the message.

 

Let me know if there are any challenges opening a support ticket and please share the support request number with me for tracking your request internally.

Regards,

Yutong