Potential OneNote Sync Issue with Path Handling and Error 0xE0000214 bbcrp on Windows 11 (ARM64).

Question

Platform: Windows 11 ARM64

Description:

I'm encountering a potential issue with OneNote on Windows 11 ARM64 where the save path might behave unexpectedly during sync, potentially leading to error code 0xE0000214 bbcrp.

Steps to Reproduce:

1. Create a new notebook in OneNote using local storage.
2. Enter the desired save path "C:\Users\example\Documents\OneNote Notebooks\My Notebook".
3. Click "Create Notebook".
4. Add some content to the notebook.
5. Click "File" > "View Sync Status".
6. Click the sync path hyperlink.

Observed Behavior:

• During sync, the save path might duplicate, resulting in "C:\Users\example\Documents\OneNote Notebooks\My NotebookC:\Users\example\Documents\OneNote Notebooks\My Notebook".
• Sync fail with error code 0xE0000214 bbcrp.
• It's unclear whether the potential path duplication directly causes the error or if they are separate issues.

Additional Information:

• OneNote version: Microsoft® OneNote® for Microsoft 365 MSO (Version 2401 Build 16.0.17231.20236) 64-bit
• Screenshot:

Answer 1

Hi,

I suggest you try to clear the OneNote cache and check if it will help you:

Press Windows key + R- Type %localappdata%\Microsoft\OneNote\16.0\Cache and Enter.- Delete all the files in the folder.

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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Answer 2

请问这个问题目前有没有解决的办法？