25,151 questions
May need to add your microsoft account again. Open All Settings\Accounts\Family & other people\Add someone else
--please don't forget to Accept as answer if the reply is helpful--
That Microsoft account doesn’t exist. Enter a different account or get a new one.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 90%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
Graham Hyland
6
Reputation points
When trying to log a user onto Windows 10 I get the attached error, the user is an MS365 licensed user, and a different user on the same domain has no problem,
I can actually add this account as a work account but not sign in....
I'm bamboozelled
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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James Hamil 27,221 Reputation points Microsoft Employee Moderator2020-11-26T00:31:20.28+00:00 Hi, do you still require assistance? If not, please mark the answer as verified.
Thank you,
James
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5 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2020-11-06T14:15:56.543+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 27%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jim Romani 1 Reputation point2021-04-19T13:39:31.877+00:00 Hi my son removed my wife's Hotmail account user name from the alias list and now when I tried to add it back it says it's part of a reserved domain. Is there a way to retrieve her Hotmail account back? I have tried everything.
Jim
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 72%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIM%3C/text%3E%3C/svg%3E)
Ismaeel Malik 6 Reputation points2021-05-16T18:22:56.113+00:00 Hi
My daughter removed my work Hotmail account user name from the alias list and now when I tried to add it back it says it's part of a reserved domain.
However, when I try to log in with my removed account I receive following message
"that Microsoft account doesn't exist, try a different account"
Is there a way to retrieve my Hotmail account back?
I have tried everything.
Ismaeel
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Anonymous
2020-11-06T13:51:14.88+00:00 Can you sign on here with same account?
https://www.office.com/--please don't forget to Accept as answer if the reply is helpful--
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Graham Hyland 6 Reputation points
2020-11-06T13:58:30.607+00:00 Yes i can with no issues,
thanks
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Graham Hyland 6 Reputation points
2020-11-06T13:57:50.36+00:00 Yes i can with no issues
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Anonymous
2020-11-06T14:08:19.767+00:00 Can you logon to windows 10 locally?
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Graham Hyland 6 Reputation points
2020-11-06T14:11:10.983+00:00 Yes, that works, and i can add the account successfully ad a work account, and for calander and email
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