OneDrive for Business Storage Problems; Incorrect Reporting of Used Space

Clark H 1 Reputation point
2020-11-06T22:27:22.08+00:00

A new problem just popped up today with OneDrive for Business. I receive a message in on my computer that OneDrive is out of space. When I go through the web admin console to check on storage, it shows in the top right that 0GB of the 1TB is free. However, if you look at the file/folder sizes, they come in at 733GB. I have added no new files since yesterday, and I've actually gone in a deleted a ton to free up space. yet, the problem persists, and I'm unable to sync with OneDrive from my computer.

38004-capture.png

OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
1,139 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Emi Zhang-MSFT 22,086 Reputation points Microsoft Vendor
    2020-11-10T00:15:55.543+00:00

    Hi @Clark H ,
    Please provide the message screenshot about cannot sync in local PC.
    You can try to clean the cache or change the explorer.
    Do you know if you have administrator account? Maybe there are some hidden files.
    And also check the recycle bin, maybe you can clean up it.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.