How do I change settings so I don't start Teams calls on mute (hearing and speaking are muted).

Question

Starting about 2 weeks ago, all of my teams meetings start on mute. I have to click on it and select "Turn audio on" every time I join a meeting now. Previously, my microphone would be on mute, but I could still hear people speaking, not I can't hear anything until I turn the audio on. I didn't adjust any settings. Is there a way to turn this off?

Answer 1

Hi @Heffran, Chris

Based on our research, there are a few possible reasons why your Teams meetings start on mute.

• Before you join a Teams meeting, you should see a window that lets you adjust your audio and video settings. Make sure that the speaker icon is not crossed out, and that the correct device is selected for your speaker and microphone. You can also click on the Device settings button to check your audio devices and test your speaker and microphone.
• If you are using a headset or headphones, make sure that they are plugged in properly and that they are not muted. You can also try unplugging and plugging them back in, or switching to a different audio device.
• Sometimes, other applications or programs might take exclusive control of your audio device and prevent Teams from using it. To prevent this, you can go to your Sound settings on your computer, select your audio device, click on Properties, and then uncheck the option that says Allow applications to take exclusive control of this device under the Advanced tab.
• You can also check your Teams notification settings and make sure that the option to Mute notifications during meetings and calls is turned off. This option will mute all sounds from Teams, including the meeting audio, when you are in a meeting or a call. You can find this option under Settings and more > Settings > Notifications > Meetings and calls.

If none of this works. you can try clear the Teams cache from your device and using the web version: https://teams.microsoft.com/.

Hope the above information is helpful for you!

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Answer 2

Turning off Noise Suppression (under Settings | Devices) worked for me.

Answer 3

Same problem here. Very annoying.

I can't find settings to sort out this issue.