This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 75%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
I am not able to use Windows 10 Photos to copying pictures from iphone 11. The current message is" We can't find any videos on your device."
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 10%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
To copy the windows 10 photos from iPhone the is a couple of options.
Option 1 - try going to the iPhone > Setting > Photos >Treansfer to MAC or PC >change from Automatic" (default) to "Keep Originals".
Option 2 - Alternatively, try Apple's icloud photos. There are a number of duplicates produced ex a mov video creates an extra picture created in Windows 10. So this approach does cost a bit more, but makes sense to implement. As a photographer I use the iCloud method as it helps keep all files on all devices.
Hope this helps!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi,
Please check below setting on your iphone and try to import the pic again.
iPhone > Setting > Photos >Treansfer to MAC or PC >change from Automatic" (default) to "Keep Originals"
Thanks,
If the Answer is helpful, please click "Accept Answer" and upvote it.
You can follow along here.
https://support.apple.com/en-us/HT201302
--please don't forget to Accept as answer if the reply is helpful--
https://support.apple.com/en-us/HT201302
Says
You can import photos to your PC by connecting your device to your computer and using the Windows Photos app:
Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
If asked, unlock your iOS device using your passcode.
If you see a prompt on your iOS device asking you to Trust This Computer, tap Trust or Allow to continue.
If you have iCloud Photos turned on, you need to download the original, full resolution versions of your photos to your iPhone before you import to your PC. Find out how.
iTunes version is 12.10.10.2
Connected iphone to my PC with USB cable
Select Trust to Trust this computer message
Enter in passcode.
iCloud photos is not turned on.
https://support.microsoft.com/en-us/windows/import-photos-and-videos-from-phone-to-pc-198f2301-e9a7-c734-5f39-a8946a5ebc99 says
Turn your phone on and unlock it. Your PC can’t find the device if the device is locked.
On your PC, select the Start button and then select Photos to open the Photos app.
Select Import > From a USB device, then follow the instructions. You can pick the items you want to import and select where to save them. Allow a few moments for detection and transfer.
Phone is turned on and unlock
Photos is open and Import > From a USB device which gets “ We can’t find any phone or videos on your device.
I played around and the best I could do is to get Photos to attempt to find photos. I gave up. Decided to abandoned Microsoft Photos.
If I select save to icloud and paid Apple for extra storage, the pictures, videos show up in Windows 10 File Explorer under icloud photos. There are a number of duplicates produced ex a mov video creates an extra picture created in Windows 10.
I consider this a work around and not an answer.
Hello,
Try the File Explorer method to import your iPhone photos:
https://www.kapilarya.com/how-to-import-ipad-iphone-photos-to-windows-10
Hope this helps!
Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.
I had used a variation of the method you described in the past by accessing Apple iphone internal storage in file explorer. Currently, I can only get to Step 3 with your method and File Explorer says This folder is empty.
