Hi Tech_guy, Thanks for your post. I totally understand your frustration on dealing with this issue. However, please understand that Windows 7 has already end of support. Kindly upgrade to the latest version and we will continue to help you. Windows 7 support ended on January 14, 2020 - Microsoft Support Best Regards, Ian Xue
If the Answer is helpful, please click "Accept Answer" and upvote it. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.