Upgrade storage

Question

I purchased additional storage for my onedrive app on my phone and I can't sync because it still shows I'm out of storage

Answer 1

Hi,

I suggest you try to sign out and then restart your phone, then re-sign in the account and check if it will work.

You can also post this issue to OneDrive for iPhone/iPad or Android forum:

For iPhone/iPad: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_drive-msoffice_unknown-mso_OPiOS

For Android: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_drive-msoffice_unknown-mso_OPandr

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

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