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HELP!!!! Unable to open word documents on my MAC?

Jennifer Fondrevay 1 Reputation point
2020-11-09T22:28:51.92+00:00

Some documents in Word and Powerpoint able to open while others cannot. Current version of Word and PPT so it is not an update issue. Need to be able to open ALL documents. HELP!

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Erin Ding-MSFT 4,456 Reputation points
    2020-11-10T09:21:01.917+00:00

    @Jennifer Fondrevay

    Are there any error messages when you could not open documents? If yes, please give a screenshot.

    Can you successfully open these documents on other Macs?
    If you could not open these files on other Macs, firstly back up a document that fails to open and then repair it.

    1. Start Word and click on the File menu. Choose the Open option, and it will open up a dialog box where you can select the Word file which needs repair.
    2. After selecting the file, at the right bottom side of the window, choose the Repair option and click on the Ok button.
      38560-3.png

    What’s more, use safe mode on your Mac to determine whether an issue is caused by software that loads as your Mac starts up.
    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

    More information about this issue, you may refer to “Word for Mac document stops responding when you try to open a document”.

    If you have any updates, please post back.

    Regards,
    Erin

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