Programs changing scanner drivers on restart

Question

Hello,

I'm currently facing an issue where two of my scanners ( Canon Lide 210 and the ScanShell800DXN ) are "competing" in some way.
Each scanner is designed to scan a specific document on a different piece of software .
What we've discovered is when a machine is restarted, the drivers will essentially "flip".
Meaning, drivers for the ScanShell800DXN are now being used on Program A which the Canon Lide 210 is configured for.
I've tried reaching out to both vendors on this matter and they all agree it's a Windows issue.

I'm wondering if there's any way to change the boot order of these devices.
If anyone has experienced something similar to this, please let me know.

Thank you.

Answer 1

@rd93
Hi,

If a driver conflict is present, this means that something is wrong with the driver and Windows cannot properly utilize your hardware. You can detect these driver conflicts by entering the Windows Device Manager and then scanning for recent changes to that specific piece of hardware.

Click "Start"-"Computer"-"Device Manager"-Right click on the entry in the Windows Device Manager for the hardware that you fear may have a driver conflict.

Hope above information can help you.

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Answer 2

No this is not Windows related issue but a conflict between the 2 scanner drivers. Uninstall any one and check the issue.