Phone Link Windows 11

Question

I have installed the "Phone Link" app in Windows 11 and am trying to use it. The app works fine, but every time my PC starts up, I get the following message from Microsoft on my mobile phone: "Your Microsoft password requires attention". In order for Phone Link to work, enter your password. When I then enter the password on my mobile phone, I get "wrong password". This happens even though I am logged in with a Microsoft password on my PC. I have spoken to Microsoft customer support, who say that I need to uninstall the program, remove the app from my mobile phone and reinstall it. The problem is that the program is integrated into Windows and cannot be removed. When I now run it, it searches for the app on my mobile phone which does not exist. Does anyone have any suggestions?

Answer 1

Hello,

Please reference below link and try to unlink a device in the Phone Link, then re-link and check the result:

https://support.microsoft.com/en-us/topic/unlink-a-device-in-the-phone-link-9382f770-b203-7e0e-c81e-18d4053cf4e5

If problem persists, post your feedback to app developer.

1. On your Android device: Open the Link to Windows app, tap Settings and select the Provide Feedback option.
2. On your PC: In the Phone Link , select Settings > Feedback & Community, Fill out the form with as much detail as you can provide, and then submit it.

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