OneDrive for Business shows white windows based on the MS Edge WebView (share, get help)

Stanisław Piskozub 0 Reputation points
2024-02-22T21:29:52.4033333+00:00

Hello,

I would like to ask for help in analyzing the following problem - OneDrive Desktop App on WS2019 OS, which for some reason when performing "share" or "get help" actions in OneDrive application shows only a white window - in task manager you can clearly see that WebView processes responsible for the correct operation of the content of these options are closed very quickly right after selecting one of these options (AV, GPOs, Firewall, Proxy, AppLocker, OneDrive re-installing etc. have been verified - moreover other applications based on WebView work properly, only OneDrive has this problem). OneDrive & MS Edge WebView + WS2019 are up to date. Do you have any suggestions on what could cause this kind of issue?

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  1. Jiajing Hua-MFST 5,070 Reputation points Microsoft Vendor
    2024-02-23T03:47:34.4833333+00:00

    Hi @Stanisław Piskozub

    Does this issue occur with all devices?

    Besides, have you enabled Internet Content filtering via 3rd-party software?

    If there is no luck, I suggest you open a ticket with Microsoft Support to help review your problem and help you test remotely. Thanks for your understanding.

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