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Logistic g hub app not getting installed

TechUST 581 Reputation points
2024-02-23T00:40:14.18+00:00

Hi expert

I am attempting to install manually "Logitech G Hub" app on Autopilot computers win11, but it's failing consistently. I've tried on computers without success. Despite running as admin and through user account, the only error message i receive is the screenshot attached. Interestingly, it installs fine on non-autopilot computers.win 10 machine . Could Windows Defender be the culprit. I could not see any error in event log.  

I tried adding to allow to Windows Firewall & Defender and whitelisting the path, but it still isn't installing. I m not sure it is something with autopilot setting or Policy blocking this app installation. If it is happen due to this please suggest what policy or setting is causing this error. Would request if you can test and try to install this app on win11 autopilot machine or not non-autopilot. Please help me to rectify the problem . Thank you IMG_20240223_142503

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  1. Simon Ren-MSFT 40,071 Reputation points Microsoft External Staff
    2024-02-23T09:54:07.44+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    1,Can we see any related error in event log under Applications and Services Logs?

    2,How about we enroll a fresh Windows 11 to your Intune portal and then install "Logitech G Hub" app manually? Does it work?

    Thanks for your time. Have a nice day!

    Best regards,

    Simon

    If the response is helpful, please click "Accept Answer" and upvote it. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. Simon Ren-MSFT 40,071 Reputation points Microsoft External Staff
    2024-02-26T08:11:47.0333333+00:00

    Hi,

    Thanks for your reply. For this issue, it is needed to check some logs based on your specific environment. With Q&A limitation, Q&A is not a good channel for such issue. Given this situation, it is suggested to create an online support ticket to get more help. Here is the support link: https://learn.microsoft.com/en-us/mem/get-support

    Thanks for your understanding. Have a nice day!

    Best regards,

    Simon

    If the response is helpful, please click "Accept Answer" and upvote it. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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