Microsoft Developer account sign up not working "Something went wrong"

Question

Microsoft Developer account sign up not working "Something went wrong"

Andrew Bindon 20

Attempting to sign up to Microsoft Developer account, I get "something went wrong" on most pages. User's image

In particular the payment page, on the occasions I'm able to get to it, won't let me go any further. User's image

A fellow over here: https://answers.microsoft.com/en-us/windows/forum/all/microsoft-developer-account-sign-up-not-working/13e2f325-2924-4fbc-acd1-4e6091111181 recommended I submit a ticket here: https://partner.microsoft.com/en-us/support?stage=1 but in my case, at least, that is also not working. It the support ticket page is requiring me to select a "Workspace" before I can submit a ticket. But I have no workspaces available to select, so I can't submit a support ticket either. User's image

I'd be hugely grateful if anyone knows how to sort it out. I suspect I need someone from Microsoft to do something on their side.

Junjie Zhu - MSFT 21,646 Reputation points

2024-02-26T05:55:53.3133333+00:00

Hi @Andrew Bindon

Please open a free support ticket here: Contact Us. Go to Contact us tab , find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. You could talk to the store team directly and confirm this behavior. The store team could check the status of your account in the back end.

Thank you.
Andrew Bindon 20 Reputation points

2024-02-28T22:39:29.3366667+00:00

Thank you very much for helping. However when I go through the process of submitting a ticket at the place you have recommended, if I am honest with the system about the issue having to do with the Partner Centre, it tries to re-direct me to the online support system which, as I showed above, is broken.

The "Go to Partner Center" button, just takes me back to this page where I need a "Workspace" in order to submit a ticket and I don't have any workspaces nor any ways of adding a Workspace that I have found.

Alternatively, if I try to just select whatever category to submit the ticket, (even though the category is wrong - ie. not "Partner Center" - then I mostly just get told I haven't got a support package that allows me to submit a ticket.

So I would have to purchase a support package for a problem I don't actually have in order to be able to get a message through to Microsoft to tell whoever that their Partner Center Developer Account sign up process is broken.
Junjie Zhu - MSFT 21,646 Reputation points

2024-03-01T03:13:23.18+00:00

Please open a free support ticket here: https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=bc9d4067-7218-61b9-1d2c-68ae591acf9d

Please be careful not to modify the default category.
Kaivalya Yagnik 15 Reputation points

2024-03-03T05:00:57.84+00:00

Greetings from me!

I am having the same problem with the payment step while signing up for an Individual developer account to submit apps and games to the marketplace.

"Something went wrong. Please contact support. (ReferenceId: ____)"

Has anybody tried any troubleshooting steps yet? If yes, let me know if there are any specific details or steps required for this.

- Kaivalya
Andrew Bindon 20 Reputation points

2024-03-07T16:14:47.6766667+00:00

Some developer has obviously done some error message update to make it look like the system is less broken without actually fixing it.

Now instead of saying "Something went wrong... " ... et cetera, it now says:

"Payment failed due to insufficient balance. Please check with your bank or try again with a different card."

But that is just a lie.

I tried two different payment cards, both of which I am able to make payments for other things on, and both of them got this same response.
Andrew Bindon 20 Reputation points

2024-03-07T16:16:10.99+00:00

Give up! Just don't use the Microsoft App Store. It's just not worth it.
Anonymous

2024-03-08T09:15:09.9566667+00:00

I fully understand your feeling about this. But I have to say that this issue needs to be checked in the backend and only the Store team could confirm that. Sorry to say that our forum support can't help more about this, so it is suggested to open a free support ticket for this. Open the link, then go to Contact us tab , find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT.

Please remember not to change the Product and Support Type which is automatically filled when you navigate to the page. The image you share shows that you are trying to create a ticket for MPN not Partner Center.

At last, if you have created a ticket and didn't get response from the ticket more than 2 business days, you could come back and share the ticket number here. I'll send it to the team and ask them to take a look at it.
Andrew Bindon 20 Reputation points

2024-04-30T14:13:53.57+00:00

Still no resolution from Microsoft for this ! I think it has been 3 months now, since I started trying to get a Microsoft Store account. Microsoft just deny that there is a problem, and refuse to help.
Hannah L 5 Reputation points

2024-07-06T12:37:23.4533333+00:00

I think hundreds if not thousands have this problem. Microsoft obviously don't need our money!
Oliver Weichhold 5 Reputation points

2024-07-13T12:35:43.45+00:00

That's next-level incompetence by Microsoft. Looks like they really want the store to fail.
AppOutlet 0 Reputation points

2025-04-15T08:48:16.5166667+00:00

After all this time, the issue remains the same. After reading @Junjie Zhu - MSFT comments, I tried to raise a ticket. They removed the option "Dev Center"

Microsoft should be more honest with developers who actually want to deliver good software.

We just need a proper support.
Malibiran, Seckainah C 0 Reputation points

2025-04-24T00:05:23.6766667+00:00

kind of confusing
Malibiran, Seckainah C 0 Reputation points

2025-04-24T00:05:53.1666667+00:00

confusing on some parts

Your answer

Junjie Zhu - MSFT 21,646 Reputation points

2024-02-26T05:55:53.3133333+00:00

Hi @Andrew Bindon

Please open a free support ticket here: Contact Us. Go to Contact us tab , find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. You could talk to the store team directly and confirm this behavior. The store team could check the status of your account in the back end.

Thank you.
Andrew Bindon 20 Reputation points

2024-02-28T22:39:29.3366667+00:00

Thank you very much for helping. However when I go through the process of submitting a ticket at the place you have recommended, if I am honest with the system about the issue having to do with the Partner Centre, it tries to re-direct me to the online support system which, as I showed above, is broken.

The "Go to Partner Center" button, just takes me back to this page where I need a "Workspace" in order to submit a ticket and I don't have any workspaces nor any ways of adding a Workspace that I have found.

Alternatively, if I try to just select whatever category to submit the ticket, (even though the category is wrong - ie. not "Partner Center" - then I mostly just get told I haven't got a support package that allows me to submit a ticket.

So I would have to purchase a support package for a problem I don't actually have in order to be able to get a message through to Microsoft to tell whoever that their Partner Center Developer Account sign up process is broken.
Junjie Zhu - MSFT 21,646 Reputation points

2024-03-01T03:13:23.18+00:00

Please open a free support ticket here: https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=bc9d4067-7218-61b9-1d2c-68ae591acf9d

Please be careful not to modify the default category.
Kaivalya Yagnik 15 Reputation points

2024-03-03T05:00:57.84+00:00

Greetings from me!

I am having the same problem with the payment step while signing up for an Individual developer account to submit apps and games to the marketplace.

"Something went wrong. Please contact support. (ReferenceId: ____)"

Has anybody tried any troubleshooting steps yet? If yes, let me know if there are any specific details or steps required for this.

- Kaivalya
Andrew Bindon 20 Reputation points

2024-03-07T16:14:47.6766667+00:00

Some developer has obviously done some error message update to make it look like the system is less broken without actually fixing it.

Now instead of saying "Something went wrong... " ... et cetera, it now says:

"Payment failed due to insufficient balance. Please check with your bank or try again with a different card."

But that is just a lie.

I tried two different payment cards, both of which I am able to make payments for other things on, and both of them got this same response.
Andrew Bindon 20 Reputation points

2024-03-07T16:16:10.99+00:00

Give up! Just don't use the Microsoft App Store. It's just not worth it.
Anonymous

2024-03-08T09:15:09.9566667+00:00

I fully understand your feeling about this. But I have to say that this issue needs to be checked in the backend and only the Store team could confirm that. Sorry to say that our forum support can't help more about this, so it is suggested to open a free support ticket for this. Open the link, then go to Contact us tab , find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT.

Please remember not to change the Product and Support Type which is automatically filled when you navigate to the page. The image you share shows that you are trying to create a ticket for MPN not Partner Center.

At last, if you have created a ticket and didn't get response from the ticket more than 2 business days, you could come back and share the ticket number here. I'll send it to the team and ask them to take a look at it.
Andrew Bindon 20 Reputation points

2024-04-30T14:13:53.57+00:00

Still no resolution from Microsoft for this ! I think it has been 3 months now, since I started trying to get a Microsoft Store account. Microsoft just deny that there is a problem, and refuse to help.
Hannah L 5 Reputation points

2024-07-06T12:37:23.4533333+00:00

I think hundreds if not thousands have this problem. Microsoft obviously don't need our money!
Oliver Weichhold 5 Reputation points

2024-07-13T12:35:43.45+00:00

That's next-level incompetence by Microsoft. Looks like they really want the store to fail.
AppOutlet 0 Reputation points

2025-04-15T08:48:16.5166667+00:00

After all this time, the issue remains the same. After reading @Junjie Zhu - MSFT comments, I tried to raise a ticket. They removed the option "Dev Center"

Microsoft should be more honest with developers who actually want to deliver good software.

We just need a proper support.
Malibiran, Seckainah C 0 Reputation points

2025-04-24T00:05:23.6766667+00:00

kind of confusing
Malibiran, Seckainah C 0 Reputation points

2025-04-24T00:05:53.1666667+00:00

confusing on some parts

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Microsoft Developer account sign up not working "Something went wrong"

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