Share via

One-time passcodes not working after Authenticator backup/restore

Andy H 5 Reputation points
2024-02-24T21:39:11.94+00:00

I had to factory reset my Pixel 6 recently.

After I restored my Authenticator app via the app's "restore from backup" option (which was being backed up to my Microsoft 365 account), none of the one-time passcodes are being accepted.

I've tried my Atlassian, Github, Twitter and Zapier accounts. None accept the one-time codes displayed in Authenticator.

Date/time on my device is correct.

Any ideas?

Microsoft Security | Microsoft Authenticator
0 comments No comments

2 answers

Sort by: Most helpful
  1. Dean Gibson 10 Reputation points
    2024-02-25T01:47:38.3166667+00:00

    Similar problem. The one-time code accounts are not even downloaded.

    Was this answer helpful?

    0 comments No comments

  2. Dean Gibson 10 Reputation points
    2024-02-25T01:46:07.0166667+00:00

    In my case, I don't even get the one-time code accounts downloaded. All I get is the Microsoft account. I think maybe everytime webhave to add an account, we should do it my the manual method & SAVE the text code. That at least would allow the addition of the code without having to reset the account on the original device. Assuming that the codes themselves aren't time stamped. I HAVE NOT TRIED THIS.

    Was this answer helpful?

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.