DLL Files Error when Installing an old generation ERP application into Windows 11

Question

Hi, I'm trying to install an old generation ERP application called Movex Explorer 11.3 into a Windows 11 Pro version 23H2 but the installation failed halfway with prompted error "C:\Windows\SYSTEM32|GSWDLL32.dll is either not designed to run on Windows or it contains an error." There are 2 DLL files that have been identified causing this error;

1. GSWDLL32.dll
2. GSWAG32.dll

Both .dll files are supposed to be copied over from the application installer package into System32 folder but it seems like the OS doesn't allow it. My questions,

1. Why were the DDL files rejected by Windows 11 OS?
2. Is there a workaround from Microsoft to enable the DLL files to be copied/installed into Windows 11 Pro OS?
3. What would be the best solution to solve this issue?

Details of the issues as below; Software name: Movex Explorer 11.3 Issue: Older version DLL files not compatible with latest Windows 11 Pro OS version. Error: C:\Windows\SYSTEM32|GSWDLL32.dll is either not designed to run on Windows or it contains an error. (As per below screenshot). OS info: Windows 11 Pro, Version 23H2. DLL files: GSWDLL32.dll, GSWAG32.dll

Answer 1

Hi Khairi Zulkofli,

Thanks for your post. Before moving on, please understand that this issue occurs for the specific software, so it is suggested to contact software support at first. Also, from Windows side, the error message may indicate corrupt installation files, inaccessible Windows servers, insufficient disk space or malware. Kindly try the following methods to repair the system and do the install again. Method 1: Run the SFC. Follow the below steps:

1. Open Command Prompt.
2. Select “Run as Administrator”.
3. Type “sfc /scannow” without quotes and hit Enter.
   Now check for the issue.

Method 2: Run the DISM Tool. If the issue persists, I would have you run the DISM tool to check the system health and will try to restore the files.

1. Click on 'Start'.
2. Enter 'Command prompt' in the Search box.
3. In the list of results, swipe down on or right-click Command prompt, and then tap or click 'Run as administrator'.
4. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth To close the Administrator: Command Prompt window, type Exit, and then press Enter. Note: The tool might take 15-20 minutes to finish running, so please do not cancel it. Best Regards, Ian Xue

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