Refurbished System Boards Tied to Another Company's Tenant

Syed Usman 0

Team, Any help here. I have been facing challenge doing the autopilot image since the motherboard of a dell laptop got replaced.

1 answer

ZhoumingDuan-MSFT 8,065 Reputation points Microsoft Vendor

2024-02-27T01:28:14.1733333+00:00

@Syed Usman, Thanks for posting in Q&A.

From your description, I know you are getting trouble in Windows Autopilot.

To better solve your issue, please clearly explain what problems you are facing.

Based on my research, Windows Autopilot need to meet some requirements.

1.Software requirements.

2.Devices ordered and registered.

3.Networking requirements.

Here is a link with detailed information you can refer.

https://learn.microsoft.com/en-us/education/windows/tutorial-school-deployment/enroll-autopilot

Moreover, here is a link about how to troubleshoot Windows Autopilot.

https://learn.microsoft.com/en-us/autopilot/troubleshooting

Hope above information can help, if there is any unclear, feel free to contact me.

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ZhoumingDuan-MSFT 8,065 Reputation points Microsoft Vendor

2024-02-29T07:32:31.86+00:00

@Syed Usman, Hope things going well.

May I know the status from your side? If there is any update, feel free to let me know.

Syed Usman 0 Reputation points

2024-02-29T07:53:53.06+00:00

Thank you for your response and follow up. As i mentioned in the topic subject, Dell laptop recently got replaced with motherboard and stuck with below error code while doing OOBE deploy.) I checked with my tech team, they shared some knowledgebase (https://www.dell.com/support/kbdoc/en-us/000132036/replacement-hardware-bound-to-windows-autopilot) which involves Dell and sometimes Microsoft to get device removed from wrong tenant. Please advise the right process to make things easier. Thank you in advance for your valuable response.

ZhoumingDuan-MSFT 8,065 Reputation points Microsoft Vendor

2024-02-29T09:02:10.63+00:00

@Syed Usman, Thanks for your update.

Based on my researching, the error 808 means the device you are trying to add is already linked to another part of the system, either in your company or in Microsoft’s online store. You can quickly fix this error by removing any existing device records. Once the old record is deleted, you can add the device without issues.

Here are some links you can refer to solve this issue.

https://www.anoopcnair.com/windows-autopilot-internal-errors-819-and-808/#:~:text=The%20error%20code%20808%20ZtdDeviceAssignedToOtherTenant%20means%20the%20device,deleted%2C%20you%20can%20add%20the%20device%20without%20issues.

https://www.anoopcnair.com/delete-windows-autopilot-device-from-intune/

Non-official, just for reference.

Hope above information can help, if there is any unclear, feel free to contact me.

ZhoumingDuan-MSFT 8,065 Reputation points Microsoft Vendor

2024-03-04T01:07:29.9333333+00:00

@Syed Usman, Hope you have a nice day!

I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.
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