Authenticator App not showing any codes numbers for approval

Question

When I try to access my (small business) work account using the Authenticator App, it tells me to approve the number - there is NO number in my up-to-date App. Nor are there any (timed/changing) verification codes in my App. I am the administrator for the business and we have recently reset all passwords as roles/positions have changed. We obviously didn't have mobile numbers turned on as an option, since I don't get this as an option when I 'try a different way'. Please help - we are all desperate to log into our new accounts. Regards, Adrian +61477331526

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

Did you check this article:

https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

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