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Hello. I created a new user in Office365. To be more clear, I actually created a new user in OKTA which is integrated with Office365 so the user was created automatically. When sending that new user an email, I get an undeliverable response and I'm not sure why. Also, I can't add an email alias to the user's address even though I assigned it a license. Is there a way to fix that?
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Hi
I'm glad you've figured this out. By the way, if you don't mind, you can click the "Accept Answer" button under the post so that it could be beneficial to others in the community looking for help on similar topics.
Having a user object does not necessarily mean you get a matching mailbox created, which in turn can cause the error message above. Double-check whether the user has a mailbox provisioned in Exchange Online, and also what the email address is.
Thanks. I double-checked and the user has a mailbox provisioned. I checked the spelling of the email as well and it's correct. Not sure if this helps but when I select the "Mail" tab for the user, I get a "We are preparing a mailbox for the user" message and it's been like that for over a hour.
Does OKTA happen to populate the Exchange GUID (msExchMailboxGuid) attribute for the user too? Or any other Exchange-related attribute for that matter?
I was able to figure out the issue. Thanks for your help.
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Does the user have a proper license assigned? One that include exchange online license
