Cannot reset win11 Pro PC, I have the product key but cannot get past the sign on screen. I can get to the reset option, however it is asking for a bitlocker key and my device no longer shows up in Entra. Advice?

Question

Cannot reset win11 Pro PC, I have the product key but cannot get past the sign on screen. I can get to the reset option, however it is asking for a bitlocker key and my device no longer shows up in Entra. I used the MS Install Assistant and reloaded windows 11 pro and was expecting the set up screen (language/country etc..) but it brought me back to the sign on screen. Advice?

Answer 1

Hello Here are some steps you can take to resolve this issue:   BitLocker Recovery Key: If you have a Microsoft account, you can check if the recovery key is saved in your account. If you don’t have a Microsoft account or the key is not available, proceed to the next step.   Clean Installation of Windows 11: You can create a bootable Windows 11 installation media on a USB drive and use it to reset your PC. This will erase all data on your PC, including the BitLocker encryption, and reinstall Windows 11. Here’s how to do it: Download the Windows 11 ISO file from the Microsoft website. Create a bootable USB drive using a tool like Rufus or the Windows USB/DVD Download Tool. Insert the USB drive into your PC and boot from it. Follow the on-screen instructions to reset your PC.   Disable Secure Sign-in: If the sign-in screen is not appearing, you can try disabling the Secure Sign-in option.   Check Your Display/Monitor and Connections: Make sure your monitor is turned on and connected to a power source. Next, check the monitor is set to the right video source (like HDMI or DisplayPort) and ensure the cable is firmly connected to the monitor and your computer.