How to fix: AADSTS900561

Question

Hi, I keep getting this error when I try to sign in. Can you help me fix. I am the user(supplier) of this portal and my personal email is @dypiston.co.kr. Regards, DH KIM.

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Request Id: 7ce15b40-9f7b-4c23-b83b-9f5d562a7900 Correlation Id: 86943358-1a29-4b59-885e-f831afbb172f Timestamp: 2024-02-27T03:14:50Z Message: AADSTS90072: User account '@dypiston.co.kr' from identity provider 'live.com' does not exist in tenant 'Ford Otosan' and cannot access the application 'FOLoginProxy'(apprentloginproxy) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

Answer 1

Hi @Kim Donghyuk

Thank you for posting your query on Q&A.

For your query I understand that you are receiving an error message AADSTS90072 when you trying to sign in to an application with your personal mail id.

This error code means that the user account you are trying to sign in with does not exist in the tenant that hosts the application you are accessing.

In you case 'Ford Otosan' is tenant, and you need to be added as an external user in the tenant to access the application FOLoginProxy.

To resolve this issue, you would need to contact the administrator of the 'Ford Otosan' tenant and request them to add your email as an external user in their Azure Active Directory.

If you have another Azure Active Directory user account which is provided by your organization, try signing out and signing back in with that account.

I hope this information helps! If you have any further questions feel free to ask!

Reference: https://answers.microsoft.com/en-us/msteams/forum/all/aadsts90072-cannot-access-the-application/6e44047e-7470-4701-a931-7d14840fa57b

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