Microsoft Authenticator appen vil ikke la meg logge inn på ny mobil.

Question

Jeg klarer ikke å logge inn på skolemailen min «******@stud.hvl.no» på Authenticator appen. Jeg har ny telefon og er ikke logget inn noen andre plasser, så det er første gang jeg logger inn på den mailen igjen på Authenticator appen. Det står at jeg må godkjenne via appen, men det går jo ikke siden jeg er ikke logget inn noen plasser. Jeg trenger hjelp til å logge inn på skolemailen min på Authenticator appen igjen, slik at jeg får logget inn på office pakken og lignende som følger med skolemailen.

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

I hope this video can help you:

https://www.youtube.com/watch?v=dRHoId0-8qA

Also you can check these articles:

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator.

** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **

Answer 2

Thanks for posting your question in the Microsoft Q&A forum.

I hope this video can help you:

https://www.youtube.com/watch?v=dRHoId0-8qA

Also you can check these articles:

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator.

** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **