Changes to Entra AD users are not reflecting on Teams and Outlook

Question

We have a hybrid environment, and have noticed that when we update users attributes in Active Directory, these are synced to Entra AD, but don't reflect in Teams or Outlook. I am looking at OWA and Teams online. The users still reflect old job titles, departments, and even managers and direct reports. The strange thing is that when I search for them in Teams, the correct title shows in the preview banner that comes up, but once I open their contact card, it has the old information. It has been at least 5 days since the changes were made. Any ideas as to what is happening and what can be done to resolve?

Answer 1

There is a lot of caching happening by clients such as Teams or Outlook, even in their web versions. It's best to check via a private/incognito browser window. In any case, if you can see the changes reflected within M365 Admin center or similar endpoints, it's only a matter of time before the clients themselves update the information. Though it can take days in some cases...