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Changes to Entra AD users are not reflecting on Teams and Outlook

David Henriquez 0 Reputation points
2024-02-28T19:07:19.54+00:00

We have a hybrid environment, and have noticed that when we update users attributes in Active Directory, these are synced to Entra AD, but don't reflect in Teams or Outlook. I am looking at OWA and Teams online. The users still reflect old job titles, departments, and even managers and direct reports. The strange thing is that when I search for them in Teams, the correct title shows in the preview banner that comes up, but once I open their contact card, it has the old information. It has been at least 5 days since the changes were made. Any ideas as to what is happening and what can be done to resolve?

Outlook Windows Classic Outlook for Windows For business
Microsoft 365 and Office Install, redeem, activate For business Windows
Microsoft Teams Microsoft Teams for business Other

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  1. Vasil Michev 119.5K Reputation points MVP Volunteer Moderator
    2024-02-29T07:50:54.0633333+00:00

    There is a lot of caching happening by clients such as Teams or Outlook, even in their web versions. It's best to check via a private/incognito browser window. In any case, if you can see the changes reflected within M365 Admin center or similar endpoints, it's only a matter of time before the clients themselves update the information. Though it can take days in some cases...

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