Changes to Entra AD users are not reflecting on Teams and Outlook

Question

Changes to Entra AD users are not reflecting on Teams and Outlook

David Henriquez 5

We have a hybrid environment, and have noticed that when we update users attributes in Active Directory, these are synced to Entra AD, but don't reflect in Teams or Outlook. I am looking at OWA and Teams online. The users still reflect old job titles, departments, and even managers and direct reports. The strange thing is that when I search for them in Teams, the correct title shows in the preview banner that comes up, but once I open their contact card, it has the old information. It has been at least 5 days since the changes were made. Any ideas as to what is happening and what can be done to resolve?

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Givary-MSFT 35,791 Reputation points Microsoft Employee Moderator

2024-03-01T03:34:10.3966667+00:00

@David Henriquez Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.
Newton Kent 0 Reputation points

2026-04-09T11:40:46.3133333+00:00

I have noticed this issue across several tenants.
Could this thread please be addressed or removed?
Hornblower409 10,800 Reputation points

2026-04-10T19:56:07.79+00:00

@Newton Kent
You might be better served by starting a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem. This provides much higher visibility to your issue than commenting on an old post, which is only seen by people who are already following this question.

(You can put the link for this page in your new Question for reference)

1 answer

Givary-MSFT 35,791 Reputation points Microsoft Employee Moderator

2024-03-01T03:34:10.3966667+00:00

@David Henriquez Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

Please remember to "Accept Answer" if answer helped, so that others in the community facing similar issues can easily find the solution.
Newton Kent 0 Reputation points

2026-04-09T11:40:46.3133333+00:00

I have noticed this issue across several tenants.
Could this thread please be addressed or removed?
Hornblower409 10,800 Reputation points

2026-04-10T19:56:07.79+00:00

@Newton Kent
You might be better served by starting a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem. This provides much higher visibility to your issue than commenting on an old post, which is only seen by people who are already following this question.

(You can put the link for this page in your new Question for reference)

Answer 1

Vasil Michev 127.3K MVP Volunteer Moderator

There is a lot of caching happening by clients such as Teams or Outlook, even in their web versions. It's best to check via a private/incognito browser window. In any case, if you can see the changes reflected within M365 Admin center or similar endpoints, it's only a matter of time before the clients themselves update the information. Though it can take days in some cases...

Eli Peters 20 Reputation points

2025-03-27T04:10:10.05+00:00

we have a admin center and another admin center called Entra?

The first doesn't permit to edit titles?

The other doesn't permeate to Microsoft 365?

The problem is not caching
LINS DE OLIVEIRA, Ellena Juliana 0 Reputation points

2026-07-15T14:07:33.0933333+00:00

I have encountered the same problem, but a month has passed and still the updated information didn't sync. Do you have any idea what else can I try? I'm running out of ideas...
Hornblower409 10,800 Reputation points

2026-07-15T14:40:05.87+00:00

@LINS DE OLIVEIRA, Ellena Juliana

You will probably not get any help for your issue by adding to an old post. I would suggest that you start a new thread using the "Ask a question" button at the top of this page to create a new Question and include the details for your specific problem.

https://learn.microsoft.com/en-ca/answers/questions/5937458/(article)-community-tip-get-the-most-out-of-active

(You can put the link for this page in your new Question for reference)