This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 91%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Hi,
We have several Windows devices within our domain, and we've enabled the Windows Hello option. However, some users have forgotten their old PIN, preventing them from removing or resetting it. They lack the ability to access the following options:
It's important to note that we are domain users. and also i have seen in many answers to delete the ngc folder but we dont have a ngc folder also
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 8%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Hello, Welcome to the Microsoft Q&A Forums. Since you are domain users, the easiest solution is to have your Domain Administrator reset your PIN. You can find the steps and other information in this link: https://learn.microsoft.com/en-us/windows/security/identity-protection/hello-for-business/pin-reset?tabs=intune
Hi,Thank you so much for the response,i will try this and will let you know how does it go
Anytime! if the issue resolves, please select "accept answer" so other users with a similar issue can find it more easily.
Hi Daniel,
Thank you so much for the response,
I have tried the below steps
and also i have added the user to it
but then when i checked if the PIN Recovery policy is enforced on the devices it doesn't
not sure why it is not happening
I have attached the image for your reference
So could you please cross check if the above steps which i mentioned is correct or if i am missing something
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
Thank you for posting in Q&A forum.
To further fix this issue, please kindly try below steps and see if it helps:
1.If you are refering to the Ngc folder under path C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft?
2.Check if there's any Windows Hello or Pin related Group Policy Settings configured.
3.If your machine is managed by Intune or any other endpoint management platform, please check related configuration on that.
4.Run CMD command gpupdate /force to get the latest GPO setting, restart the machine and see if it works.
Best Regards,
Hania Lian
If the Answer is helpful, please click "Accept Answer" and upvote it.
Hi,
It didnt work,
Do i need to try deleting the ngc FOLDER?
