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Microsoft Authenticator on new device

Jenkauski, Darian 1 Reputation point
2020-11-12T09:29:52.63+00:00

When trying to sign in to the Microsoft Authenticator on my new phone I get a "That Microsoft account doesn't exist." Error even though im currently using that account to make this question and use it daily to authenticate my log in for my schooling on this phone.

Microsoft Security Microsoft Authenticator
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  1. Maarten van de Wiel 76 Reputation points
    2020-11-12T09:31:35.843+00:00

    Hi JenkauskiDarian,

    It's probably because it's a work- or school account.
    You can add these by going to https://aka.ms/mfasetup
    You'll then get a QR code that you can scan with your phone with the Authenticator app.

    I hope this helps.

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