Error when loading uploaded document in Azure Custom Translator

Question

I upload a dictionary tmx file to Azure Custom Translator and plan to try dictionary only training. However, after loading the docs for a whole, it shows "Oops, something went wrong

An error has occurred and we are working to fix the problem. Check back in a couple of hours, or feel free to reach out to us at aka.ms/translatorsupport."

From develoepr tool I see error 500 for this request:

https://custom-api.cognitive.microsofttranslator.com/api/texttranslator/v1.0/documents?workspaceid=13e55c40-8133-43f4-ab5c-e59188becb5c&pageIndex=1&includeAllDocumentsFields=false&limit=100&$filter=isAvailable+eq+%27True%27+and+projectlanguages+eq+%27en-%3Ezh-Hans%27+and+isParallel+eq+true+and+documentType+eq+%27Phrase+dictionary,Sentence+dictionary%27

Answer 1

@Hang Sun Apologies for the delay. We appreciate your patience on this.

I have heard back from the Product Owners. The issue should be mitigated now. We have sql server DTU increased at our end and that should mitigate this issue.

Could you please test again and check if you are encountering the same issue ?

Awaiting your reply.

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Answer 2

Thanks. I noticed it's now much faster loading the uploaded data and I tried 10+ times refreshing the page and didn't encounter any error.