Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,596 questions
I lost my accounts on MS auth when transfering to new phone and now I can't log into an account becasue I can't generate a login code.
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Kris Ostersen
20
Reputation points
I recently had to get a new phone. When I set up my MS auth app on my new phone my saved accounts for 2FA didn't transfer over.
I am now trying to gain access to one of my accounts (I have my login username and password) but I am unable to generate a one time use login code on MS auth. I have contacted tech support from this account and they said
- "I understand the request that you are making, but unfortunately we are unable to manually assist in situations where access to an authenticator has been lost"
So I need to regain access to my login codes for this account so I can regain access to my account.
I have messaged your tech support but they have advised me that it is out of the scope of work. Ref. code 7036089230
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