Could anyone please help me with the issue below. It's been more than 1 year since I have had this on my PC and it's really annoying because I have tried to solve in many ways but nothing seems to be working.

Question

Could anyone please help me with the issue below. It's been more than 1 year since I have had this on my PC and it's really annoying because I have tried to solve in many ways but nothing seems to be working.

Answer 1

Hello,

When was the last time you were able to install an update? And what is the patch number?

Here are some basic troubleshooting steps you can try:

1.Running the update troubleshooter. Select Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update > Run the troubleshooter.

2.Manually downloading the updates from Microsoft Update Catalog.

3.Performing a clean boot. This is a way of starting Windows with only the essential services and programs, which can help eliminate any software conflicts that might interfere with the update process.

4.Restarting the update services. You can do this by using the Services tool (services.msc) and stopping and starting the following services: Windows Update, Background Intelligent Transfer Service, and Cryptographic Services.

5.Check if there is enough disk space available on your system drive. If not, free up some space and try the update again.

Hope this helps.

Best Regards,

Hania Lian

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