I changed my cell phone and lost access to my Instagram account

Question

Hello, at February 2023, I had to buy a new cell phone because my old one stopped working, I hadn't activated any backup before on Microsoft Authenticator, I didn't know I had to activate it, because I thought that if I change devices, I just log in with my Microsoft account and I will have access to the accounts registered with the authenticator. Unfortunately, I didn't find any cons, especially one of my very important Instagram accounts that I haven't been able to log into for a year due to this problem. Can anyone help me please

Answer 1

Thanks for posting your question in the Microsoft Q&A forum.

I hope this video can help you:

https://www.youtube.com/watch?v=dRHoId0-8qA

Also you can check these articles:

https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

https://support.microsoft.com/en-us/account-billing/common-problems-with-two-step-verification-for-a-work-or-school-account-63acbb9b-16a1-47b9-8619-6a865e8071a5

In the absence of a backup for restoration, the sole recourse is to utilize the account recovery methods provided by each service provider. The Microsoft Authenticator functions solely as a code generator.

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