Hello, I switched from an android phone to an apple phone. I now want to link my authenticator app on my new iPhone to my work account. Unfortunately this does not work. Does anyone know how to do this?

Question

Hello, I switched from an android phone to an apple phone. I now want to link my authenticator app on my new iPhone to my work account. Unfortunately this does not work. Does anyone know how to do this?

Answer 1

Hi @Louis Felix

It's not possible to use a backup to restore Authenticator configuration from Android to your new phone.

Unfortunately , the only solution is to ask your administrator to reset your MFA registration for your Azure account. For other sites you have to use recovery process for each site in case of lost of your phone.

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