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On copying photos from iphone to PC get "We are having trouble connecting"

techcoor 1,251 Reputation points
2020-11-12T15:15:54.477+00:00

39357-photos-import-from-iphone-error.jpg

Message can occur before copying starts or during the copying. I have been logging out when I get the message and logging back in for the next try.

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  1. Carl Fan 6,846 Reputation points
    2020-11-16T09:08:50.037+00:00

    Hi,
    For "We are having trouble connecting", it always mean that your computer doesn't recognize your iPhone.
    Message can occur before copying starts or during the copying. It may be related to the driver or application. Please check the information in the link below:
    https://support.apple.com/en-us/HT204095
    Hope this helps and please help to accept as Answer if the response is useful.
    Best Regards,
    Carl

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