Hello,
System and device compatibility is important for external devices to work properly. Please check below:
- Patch your windows system fully with windows update, it would be helpful for fixing some known issues and improving the system performance.
- Check and update drivers, including bios, firmware etc.
- Visit the Bluetooth device vendor's website to see if there are additional drivers available that are compatible or suitable for that version of the windows system.
- Re-start system in clean boot to determine whether a background program is interfering with your device.
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