My titlebar goes grey and I can't click anything.

Question

I've been having problems with my PC (Windows 10) since yesterday. It starts by me not being able to click things, the title bar goes gray and I can't close or minimise tabs. Then my keyboard stops responding too, I'm only able to alt-tab or alt-f4 and sometimes Windows+D, at which point my computer becomes unusable. I thought it was something to do with my files but I ran sfc/scannow and it didn't found any corrupted file. It also started to happen with my laptop which runs Windows 11. The only thing I share is the USB, so I thought it was a virus but Windows Defense found nothing in either device. I don't know what to do, both my devices are virtually unusable sy the moment.

Answer 1

Hello,

Here are some things you can try:

Check for Windows updates: Ensure that your Windows 10 and 11 are up to date. Microsoft releases updates frequently to fix bugs and improve system performance. If any update could be found, install them to check.

Check for Driver Updates: It could be a driver issue causing the problem. Make sure all your drivers, especially the graphics and input device drivers, are up to date. You can do this in the Device Manager.

Run a Clean Boot: This will start Windows with a minimal set of drivers and startup programs. This can help you identify if any third-party applications or services are causing the problem. Here is how to perform a clean boot:

How to perform a clean boot in Windows - Microsoft Support

Create a new user account: Sometimes, the user profile can get corrupted, causing issues. Creating a new user account can help determine if the issue is tied to your current user profile. If the issue doesn’t occur on the new account, you may need to transfer your files and use the new account.

Best Regards,

Hania Lian

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