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The Bing Maps public transit directions service no longer includes bus routes across most of the UK. Is this being fixed?

Paul Ainsworth 11 Reputation points
Mar 5, 2024, 10:31 AM

I'm running a project that relies on Bing Maps public transport route data. When I first started using Bing Maps (about a year ago), it was able to provide data on both train and bus routes across the UK. Now, Bing maps no longer includes bus routes, except for in a few major cities such as London, Birmingham and Manchester.

As an example, when I search for directions from Leeds to Guiseley, I know there are two bus services (First Leeds 33 and 34) that run this route. Other mapping services pick these up, but looking for transit directions in Bing now shows the train as the only public transit option. It does not offer the bus routes even though First Leeds is supposed to be included in its coverage: https://learn.microsoft.com/en-us/bingmaps/coverage/transit-coverage/europe

This pattern is repeated across the entire UK. From the coverage link I've sent above, it appears that a lot of the bus routes that are now missing come via the same source, a service called 'Traveline', so I can only conclude that the connection between Bing and Traveline has somehow broken.

Please could you look into this. If you need more examples, I can send you as many routes as you need with missing bus routes (all of which are supposed to be there according to your documentation) - as I said this seems to be an issue that covers almost the entire UK bus network and is an issue that has only arisen in the past year.

Thanks,

Paul

Windows Maps
Windows Maps
A Microsoft app that provides voice navigation and turn-by-turn driving, transit, and walking directions.
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