I keep getting errors accessing OneDrive after KB5034848 even with 2FA

Question

After installing KB5034848 I keep getting errors logging in into OneDrive, O365, Teams etc.

I do not know if it is a coincidence but that's all that comes to mind betwwen yesterday March 4th evening and today March 5th morning.

HELP!!!

Answer 1

Hi,

I suggest you try this method to remove the cached Office account identities from the registry:

1.    Start Registry Editor. 

2.    Locate the following registry subkey: 

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity

1.    Right-click Identity, and then select Delete. 

Serious problems might occur if you modify the registry incorrectly. Before you modify it, please remember to back up the registry for restoration in case problems occur.

Here is an article about how to back up and restore the registry in Windows:  https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692

You can also refer to this thread and try to reset the activation state for Microsoft 365 app:

https://learn.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state

Then re-login and activate the Office with your account.

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