Teams Public Webinar - External Presenter does not have access

Grace H 5

Hello!

According to this article: https://support.microsoft.com/en-us/office/schedule-a-webinar-in-microsoft-teams-0719a9bd-07a0-47fd-8415-6c576860f36a

...external users should be able to easily present on a public webinar with their unique join link.

However, when we provided an external presenter with a join link, they did not have access.

Upon further investigation, it seems we need to add the external user as a guest account within our organization or create an organization relationship. This process is a bit clunky and creates a hurdle for external presenters who may not be comfortable with these steps or our own security concerns.

The other option I saw was to add the external presenter as an "attendee" and then give them presenter access once they join. This option is not ideal because we would like to market the presenter as part of the webinar.

Is this still in development to make it possible to "easily add external presenters to your webinar [...] who are federated, unfederated, or anonymous."?

Has anyone else come up with a better solution?

1 answer

LiweiTian-MSFT 19,165 Reputation points Microsoft Vendor

2024-03-06T02:39:13.96+00:00

Hi @Grace H

1.To add an external presenter:

2.Go to your Teams Calendar.

3.Select an upcoming webinar and select Manage event.

4.Select Add external presenters.

5.In External presenters, enter the email addresses of the external presenters you want to add.

6.Select Save and send invites.

Please also enable external access in the Teams admin center.

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LiweiTian-MSFT 19,165 Reputation points Microsoft Vendor

2024-03-07T05:16:18.4033333+00:00

Hi @Grace H

I am checking the status of this case. Please let us know if you would like further assistance. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread. Thank you for your understanding and patience!

Grace H 5 Reputation points

2024-03-11T18:43:31.2533333+00:00

So sorry for the delay @LiweiTian-MSFT !

Unfortunately, the external access settings were set as you have indicated in your screenshot and we added the emails to the event as you indicated before the issue occurred.

We did another test today. The presenter was able to join as an attendee and then be promoted to presenter. However, the external join link did not work. Once clicking on the button, the meeting never opened. In this case, there was no error message, the meeting simply never opened. In a previous test with a different external user, there was an error message saying the person did not have access. Also as an FYI, the link in your message for documentation on enabling email notifications is not working. However, it would be helpful because I have since enabled email notifications so I can see replies in my email.

LiweiTian-MSFT 19,165 Reputation points Microsoft Vendor

2024-03-12T06:18:56.37+00:00

Hi @Grace H

Currently if external presenters have a guest account within your organization, they can join the webinar as a presenter as long as they are logged into that account. If not, they will join as an attendee, but the organizer can designate them as presenters.

This is the only way to invite outsiders into the webinar as presenters.

If you want to easily add external presenters to your webinar,to get this feature more quickly, you can send a feedback directly to Microsoft Feedback to add it in future updates.

Many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem may well be released in the future.

If the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.
Thanks for your understanding and support.

Grace H 5 Reputation points

2024-03-12T16:06:16.3433333+00:00

This is helpful! To make sure I understand, as it stands right now, we need to set up external users with a guest account in our 365 organization in order for them to have access to the public webinar with the unique join link?

LiweiTian-MSFT 19,165 Reputation points Microsoft Vendor

2024-03-13T01:26:49.36+00:00

Hi @Grace H

Yes, as you said, you need to invite external users into the organization as guest users.

If the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.

Thank you for your understanding and patience!

LiweiTian-MSFT 19,165 Reputation points Microsoft Vendor

2024-03-28T06:39:24.6266667+00:00

Hi @Grace H

I am checking the status of this case. Please let us know if you would like further assistance. Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread. Thank you for your understanding and patience!
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Teams Public Webinar - External Presenter does not have access

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