Not Monitored
Tag not monitored by Microsoft.
42,680 questions
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9 months and still no answer from Microsoft support
How to resolve "This part of the recording is unavailable. Error while retrieving data" in Microsoft Clarity?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 33%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anastasia
25
Reputation points
Hello! I've been using Microsoft Clarity for monitoring my website's user interactions. I encountered an issue where one of my recordings was not captured, displaying the error message: "This part of the recording is unavailable. Error while retrieving data." Interestingly, other recordings are showing up without any issues.
Could you please advise on what might be causing this problem? Any guidance or suggestions to resolve this would be greatly appreciated.
Best regards,
Anastasia