how do I add a missing CD/DVD disk drive?

tedrah mccort 0

Since I updated to Windows Pro 11, my disk drive for installing my programs has disappeared. HELP!

I'm missing my photoshop and all my fonts and can't work since the deadly blue screen error. UGH.

glebgreenspan 1,290 Reputation points

2024-03-06T13:57:35.85+00:00

Hello Tedrah

t sounds like a critical issue where your disk drive is not being recognized or accessible on your Windows 11 Pro system after updating. This can prevent you from accessing important programs and files. Here are some steps to troubleshoot and potentially resolve this problem:

1.     Check Device Manager:

o    Right-click on the Start button and select Device Manager.

o    Look for any related devices under 'Disk drives' or 'Storage controllers.' If you see a warning icon, there may be an issue with the driver.

2.     Update Disk Drive Drivers:

o    Right-click on the disk drive in Device Manager and select 'Update driver.'

o    Choose to 'Search automatically for updated driver software.' Windows will attempt to find and install the latest driver for your disk drive.

3.     Check Disk Management:

o    Press Windows key + X and select 'Disk Management.'

o    See if your disk drive is listed there. It may need to be assigned a drive letter or initialized if it's a new or unrecognized drive.

4.     Check SATA/Power Connections:

o    If it's an internal drive, ensure that the SATA and power connections are securely plugged in.

o    For external drives, try connecting to a different USB port or using a different cable.

5.     Run Hardware Troubleshooter:

o    Press Windows key + I to open Settings, then go to Update & Security > Troubleshoot.

o    Run the 'Hardware and Devices' troubleshooter to automatically detect and fix hardware-related issues.

6.     Check for Windows Updates:

o    Make sure your Windows 11 Pro system is up to date with the latest updates. Some updates may include fixes for hardware-related issues.

7.     Perform System Restore:

o    If the issue started after a recent update or change, consider using System Restore to revert your system to a previous state where the disk drive was functioning correctly.
XinGuo-MSFT 14,461 Reputation points

2024-03-07T02:09:48.89+00:00

Hi,

I understand how frustrating it can be when your drive suddenly vanishes after a Windows update. Let’s troubleshoot this issue step by step:

-Check the Connection:

Ensure that your drive is properly connected to your PC. Whether it’s an external or internal drive, verify the cable and the connection between the device and your computer.

-Rescan Drives Using Disk Management:

Right-click the Windows icon and select Disk Management from the list.

Click on Action from the top menu and choose Rescan Disks.

Wait for the process to complete and see if the drive letter reappears. Rescanning the drives in Disk Management will force the system to identify it once again.

1 answer

Kapil Arya 7,676 Reputation points MVP

2024-03-06T17:36:55.53+00:00
Hello,

Please try these steps:

Open the Command Prompt with administrative privileges.

Type the following command and hit Enter key:

reg.exe add “HKLM\System\CurrentControlSet\Services\atapi\Controller0” /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

Exit the Command Prompt and reboot.

Let us know if this helps!
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