External user is unable to access the shared content from OneDrive and getting the attached error.

Question

External user is unable to access the shared content from OneDrive and getting the attached error.

Ajaz Khan 266

SPO error

External user is unable to access the shared content from OneDrive and getting the attached error. Ran Check User Access diagnostics and found that the affected user does not have access on the shared folder but he has.

1- Removed the user from the site collection and shared the folder again.

2- External Sharing is enabled Anyone for both SPO and OD on the tenant level.

3- Anyone can invite a guest user enabled in User settings on Azure AD.

4- It worked before but now giving the error.

5- SharePoint Online Client Extensibility Web Application is permission granted in Enterprise App.

6- The external user is using correct credentials to access the shared file.

Kindly let me know what else we can check.

KristianSmith-MSFT 446 Reputation points Microsoft Employee Moderator

2024-03-06T15:52:15.25+00:00

Hi Ajaz,

The 'SharePoint Open Specifications' tag handles requests related to Open Specifications documentation issues. The Open Specifications can be found at: https://learn.microsoft.com/en-us/openspecs/main/ms-openspeclp/3589baea-5b22-48f2-9d43-f5bea4960ddb. Your question does not appear to be related to the Open Specifications documentation set, so I have removed the tag. If you feel this is in error, please refer to the specific Open Spec document in question for assistance.

Regards,
Kristian Smith
Support Escalation Engineer
Microsoft Open Specifications

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KristianSmith-MSFT 446 Reputation points Microsoft Employee Moderator

2024-03-06T15:52:15.25+00:00

Hi Ajaz,

The 'SharePoint Open Specifications' tag handles requests related to Open Specifications documentation issues. The Open Specifications can be found at: https://learn.microsoft.com/en-us/openspecs/main/ms-openspeclp/3589baea-5b22-48f2-9d43-f5bea4960ddb. Your question does not appear to be related to the Open Specifications documentation set, so I have removed the tag. If you feel this is in error, please refer to the specific Open Spec document in question for assistance.

Regards,
Kristian Smith
Support Escalation Engineer
Microsoft Open Specifications

Answer 1

AllenXu-MSFT 24,941 Moderator

Hi @Ajaz Khan,

This article provides general solutions to this error: Error AADSTS50020 - User account from identity provider does not exist in tenant. Please firstly try the solutions in it. Kindly let us know if it solves the issue or the issue still persists.

Thanks.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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AllenXu-MSFT 24,941 Reputation points Moderator

2024-03-19T02:28:06.4166667+00:00

@Ajaz Khan,

This issue has idled for a long time, If the above info is helpful to this question, it would be appreciated if you can mark it as an answer so that others who stuck in similar issues could get answered quickly.

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External user is unable to access the shared content from OneDrive and getting the attached error.

1 answer

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