Wrong length verification code

phil.hunt (Hexa) 10

Logging into Azure console requests a 6 digit verification code. My authenticator app only has 8 digits.

2 answers

Marcelo Zambrana 0 Reputation points Microsoft Employee

2024-03-06T18:37:05.1333333+00:00

Could you re-enroll your authenticator app?
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phil.hunt (Hexa) 10 Reputation points

2024-03-06T18:43:53.2166667+00:00

No. I have to login using the authentication factor to do that. If I could, I wouldn't need to re-enroll. The MS Azure site wants 6 digits, my MS Authenticator has 8. Doesn't seem to be a way to get support or to reset. Wondering if this is confusion between home and work profiles.

Also wondering if my account is hijacked. I would prefer a real MS person on this issue.

phil.hunt (Hexa) 10 Reputation points

2024-03-06T18:50:20.6733333+00:00

My administrator is getting a message "this is not the home directory for ...." so he can't reset either. Makes no sense.
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James W 0 Reputation points

2024-03-12T23:27:05.3166667+00:00

I am having the same problem too, and have had for months, I have been verifying instead by getting a code to my phone via text.

As you say, need a 6 digit number and authenticator provides 8.

Can anyone help?
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