How can one view and use the contacts from a shared email inbox in the new Outlook?

Mirjam Roling 20 Reputation points

In the new Outlook of Office 365, a shared email inbox is now only listed under the "Shared with me" folder. However, I cannot find and therefore cannot access or use the contacts of this shared e-mailbox. Are these contacts still possible to add or use?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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A family of Microsoft email and calendar products.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. SokiGuo-MSFT 22,916 Reputation points Microsoft Vendor

    Hi @Mirjam Roling

    Welcome to our forum!

    Currently, adding or using contacts from a shared email inbox is not supported in New Outlook.

    Please kindly understand that many functions are not designed at present. To get this feature more quickly, I have found a similar post in feedback collection website, and you could vote for it. Many features of our current products are designed and upgraded based on customers’ feedback. You can also make suggestions on that website and hope Microsoft will notice this in the future. Thank you for your understanding and support.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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