Company portal shows an error

Rounak ck 61 Reputation points
2024-03-06T20:26:46.37+00:00

Hi,

We are getting the below error message when we open company portal for few users.

This device is already setup in another organization.contact company support for help.

Anyone has any thoughts on this?

Thanks!

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. ZhoumingDuan-MSFT 7,270 Reputation points Microsoft Vendor
    2024-03-07T05:24:07.1166667+00:00

    @Rounak ck,Thanks for posting in Q&A.

    From your description, I know you got an error when your open company portal.

    Based on my research, the error message means the device is already enrolled in another organization's management.

    Here are some solutions you can refer.

    1.Check for Existing Enrollment: Go to Settings > Accounts > Access Work or School on the device. If there are any work or school accounts listed there, it means the device is already enrolled. You might need to delete these accounts.

    2.Registry Keys: If the device was previously enrolled with another management system, there might be lingering registry keys that need to be cleaned up. Look for GUIDs under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments and delete them, ensuring not to delete Context, Ownership, Status, and ValidNodePaths.

    3.Reset the Device: If the device is not enrolled in another MDM, you can try resetting the device and then enrolling it in Intune again. To reset the device, go to Settings > Update & Security > Recovery > Reset this PC.

    4.Change automatic enrollment status. Go to Intune portal > click devices > click Enrollment > click Automatic Enrollment > change MAM from All to None, MDM None to All, unmanaging the devices currently in AAD, then then adding them again via the Company Portal.

    Please try above information, if there is any update, feel free to let me know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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  2. Wesley Li 4,200 Reputation points
    2024-03-08T00:57:19.0366667+00:00

    Hello,

    This error message indicates that the device is already enrolled in another organization's Intune. To resolve this:

    1. Confirm the user's identity and ownership of the device.
    2. Check if the device is enrolled in the wrong organization.
    3. If so, contact the IT support of the previous organization to remove the device from their Azure AD.
    4. Once removed, the user can reset the device (backup important data first) and re-enroll it through the Company Portal.
    5. Verify Intune policies and Azure AD settings for correct device enrollment configuration.
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