Direction Manager issue on iPad

Balasaheb Molawade 136

Hi,

We developed the application using Bing Maps V8. To plot the route, we utilized the Bing Maps Direction Manager. While it functions correctly in the browser, accessing it from an iPad (7th generation) with iPadOS-Version 17.3 resulted in a broken direction design, as shown below.

Has anyone encountered such an issue and found a resolution.

Thanks!

jhon1232 0 Reputation points

2024-03-07T04:22:06.1366667+00:00

If you're experiencing display issues with Bing Maps Direction Manager on an iPad (7th generation) running iPadOS-Version 17.3, there are a few potential causes and troubleshooting steps you can try:

Browser Compatibility: Ensure that the browser you're using on the iPad is compatible with Bing Maps V8 and supports all its features. Sometimes, certain browsers may not fully support all functionalities of web-based mapping applications.

Device Compatibility: Verify that the iPad (7th generation) meets the minimum requirements for running Bing Maps V8 and the Direction Manager. While it's a relatively recent device, there could be compatibility issues with specific hardware or software configurations.

Software Updates: Check for any available updates for iPadOS and the browser you're using. Sometimes, software updates can fix compatibility issues or bugs that may be causing the problem.

Clear Cache and Cookies: Clear the cache and cookies in the browser on the iPad. Accumulated cache and cookies can sometimes interfere with the proper display and functionality of web applications.

Test on Different Browsers: Try accessing the application using different browsers on the iPad to see if the issue persists across multiple browsers. This can help determine if the problem is specific to a particular browser.

Check for JavaScript Errors: Use the browser's developer tools to check for any JavaScript errors or warnings that may be occurring when loading the Bing Maps Direction Manager. Addressing any errors found can help resolve display issues.

Contact Bing Maps Support: If none of the above steps resolve the issue, consider reaching out to Bing Maps support for assistance. They may be able to provide additional insights or solutions specific to their platform and services.

By following these troubleshooting steps, you can hopefully identify and resolve the display issues with Bing Maps Direction Manager on the iPad.
Balasaheb Molawade 136 Reputation points

2024-03-11T08:36:38.6733333+00:00

Hi,

Thanks for your reply.

We are accessing the direction manager from our app not using a browser.

Do you have a link where it mentions the compatibility of iOS with Bing Maps?

Let me know any solution for this.

Thanks!

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IoTGirl 2,976 Reputation points Microsoft Employee

2024-03-19T01:10:26.9233333+00:00

Hi Balasaheb,

If it is unique to that OS I would be curious to see the net trace from it. My suspicion is that device has a firewall or something similar blocking virtualerath domains. While the V8 control can be called from either the Bing endpoint or VirtualEarth endpoint, some browsers will block cross site scripting so if you are calling from the Bing Endpoint, it calls Virtual Earth from within the V8 control so potentially that is what is getting broken.

Sincerely,

IoTGirl
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Balasaheb Molawade 136 Reputation points

2024-03-21T09:59:13.62+00:00

Hi,

Thanks for your response. We will check the firewall with customer.

The map is loading properly, and the route is plotting, but only the UI is disturbed as shown below.

Thanks!

Balasaheb Molawade 136 Reputation points

2024-04-02T12:52:06.4633333+00:00

Hi Team,

Any input regarding this issue.

Thanks!
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