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My phone broke and i cant acces my authenticator app

Andrés Linero 10 Reputation points
2024-03-07T16:43:35.43+00:00

My phone broke a couple of days ago and I'm trying to get into an account with 2FA, I have a tablet which I can plug my sim and I have my google account, how can I find my a way to enter into my authenticator app?

Microsoft Security | Microsoft Authenticator

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  1. Claudia Dos Santos Haz (CONCENTRIX CORPORATION) 1,120 Reputation points Microsoft External Staff
    2024-03-11T12:44:01.29+00:00

    Hi @Andrés Linero,

    Thank you for reaching out to Microsoft Q&A forum!

    In this article from MS you will find several ways to try to recover your authenticator.

    https://support.microsoft.com/en-us/account-billing/troubleshoot-problems-using-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3#:~:text=Troubleshoot%20problems%20using%20Microsoft%20Authenticator%201%20Quick%20checks,security%20updates%20and%20Google%20Play%20system%20updates.%20

    If this isn't possible, go to https://aka.ms/mfasetup to check your verification methods.

    Or better still, when you get to the second window, there's an option: I CAN'T USE MY MICROSOFT AUTHENTICATOR APP NOW. In this option you can register a new phone number and Microsoft will call you to confirm your details.

    Have a nice day.

    Sincerely,

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