VM agent status stuck on not ready

Question

VM agent status stuck on not ready

Kaushal Pathak 0

Hi All,

We are in the process of migrarting servers using azure migrate and encourered two persistent issues where we made multiple attempts but no luck.

Windows Servers Shows up vm agent not ready post migration. To mitigate we installed vm agent via rescue vm and swapped os disk on affected vm but still same behaviour
Win 10 VM's when migrated shows up vm agent issue with booting issue and stuck in automatic startup repair

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Answer 1

vipullag-MSFT 26,487 Moderator

Hello Kaushal Pathak

Welcome to Microsoft Q&A Platform, thanks for posting your query here.

For the first issue, it is important to ensure that the Azure VM agent is installed on the migrated VMs. If the machine is running version 9.7.0.0 or later of the Site Recovery Mobility service, the Azure VM agent is automatically installed by the Mobility service on Windows VMs. On earlier versions of the Mobility service, you'll install the agent manually. If you're running a version of the Site Recovery mobility service earlier than 9.7.0.0, or you have some other need to install the agent manually, you can download the VM Agent installer and run the installer file.

For the second issue, it is important to ensure that the Azure VM agent is installed on the migrated VMs. If the VM is migrated without the required changes, the VM may not boot, or you may not have connectivity to the migrated VM. You can try to install the VM agent manually on the affected VM. If the issue persists, you can try to boot the VM in safe mode and check if the VM agent is running. If it is not, try to start the service manually. If the issue still persists, you can try to uninstall and reinstall the VM agent.

If you have tried all the above steps and still facing the same issue, it is recommended to contact Azure support for further assistance.

Hope that helps.

Kaushal Pathak 0 Reputation points

2024-03-08T09:49:53.52+00:00

Hi Vipul, Thanks for your comment where can i verify Site Recovery mobility service version. Is that on Azure Migrate Appliance ? Just to update you we are trying to migrate vm from vmware to azure.
kobulloc-MSFT 26,801 Reputation points Microsoft Employee Moderator

2024-03-09T00:02:38.46+00:00

Hello, @Kaushal Pathak ! We see that you are working with @vipullag-MSFT . Please let us know in the comments if you need anything.
vipullag-MSFT 26,487 Reputation points Moderator

2024-03-11T08:20:59.11+00:00

Hello Kaushal Pathak

Thanks for responding back and sharing the details.

To verify the Site Recovery Mobility service version, you can check the version of the Mobility service installed on the on-premises VMware VMs or physical servers that are replicated to Azure using Site Recovery.

You can check the version of the Mobility service by logging in to the on-premises server and checking the installed programs list in the Control Panel. The Mobility service is listed as "Microsoft Azure Site Recovery Unified Setup" in the installed programs list. The version number is listed in the "Version" column.

Alternatively, you can check the version of the Mobility service in the Azure portal. To do this, navigate to the "Replicated items" blade in the Site Recovery vault, select the replicated item, and then select the "Replication settings" tab. The version of the Mobility service is listed under the "Mobility service version" section.

Please note that the Azure Migrate appliance is used for discovering and assessing on-premises VMware VMs and physical servers for migration to Azure. It is not used for replicating VMs to Azure using Site Recovery.

Hope this helps.

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VM agent status stuck on not ready

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