subscription disabled, no open invoices, all correct, no chance to get support, looping in cycles of automated recommendations

Thomas Oettli 20 Reputation points
2024-03-08T05:38:38.51+00:00

My pay-as-you-go subscription is disabled. I've tried all of the automated help recommendations. All invoices are settled. Upgrade of support plan is not possible, no chance to get any support from Microsoft, just looping endless in cycles of automated recommendations which don't solve the problem.

A really desperate situation.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Vinodh247-1375 10,856 Reputation points
    2024-03-08T06:20:49.5266667+00:00

    Hi Thomas Oettli,

    Thanks for reaching out to Microsoft Q&A.

    Try with any one of the below options that could help you.

    You can reach out Azure billing and subscription management team by creating a billing support request. Billing support requests via the Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.

    https://azure.microsoft.com/en-in/support/create-ticket

    Reactivate a disabled Azure subscription:

    https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled

    Reach out to Customer Service (global) phone numbers:

    https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Please 'Upvote'(Thumbs-up) and 'Accept' as an answer if the reply was helpful. This will benefit other community members who face the same issue.

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