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I have been trying to remove my credit card since last month, but azure doesn't let it happen. Always says,
“This billing profile is in the middle of a billing period, and there are pending charges accumulating on this billing profile. To remove this payment method, wait until the end of the billing period so charges are correctly calculated.”
I deleted my subscription, tried to remove card at the middle and the end of the April. Till now, I get the same message again like last month and I don't know what to do except of cancelling my credit card by bank.
Is there a solution?
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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It sounds like you're dealing with a common issue with Azure's billing system. To remove your credit card from your account, you need to ensure that there are no pending charges and that you've waited until the end of the billing period for all charges to be finalized. Make sure you don't have any outstanding balance or subscriptions linked to your account, as these can cause issues when trying to remove your payment method. Additionally, double-check for any hidden subscriptions or resources that might still be incurring charges. If you're still facing problems, reach out to Azure support for assistance—they can help you resolve any pending charges or issues with your account. If all else fails, you might need to work with your bank to temporarily block charges from Azure until the situation is resolved.
@Chen, Kefan Sorry for the inconvenience this must have caused you!
If you are unable to create a support request, I suggest you try the following options:
Twitter : Connect with @AzureSupport on Twitter for answers, support, and to connect with Azure experts. best place to raise a request
Few Customers are using the Microsoft REST api Support Tickets - REST API (Azure Support) | Microsoft Learn to create Support request.
OR
You can call global customer service - https://support.microsoft.com/en-gb/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 to raise a support request on your behalf to help you connect with Azure billing and subscription management support.
Hope this helps!
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Hello dear I am also facing same problem could u please help me to I already deleted my subscription now want to delete the payment information but its gave me same above errror. Still have free credit but cant delete payment or detach the card. please help me in this
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Create a support ticket
https://azure.microsoft.com/en-us/support/create-ticket
hth
Marcin
I clicked "**Create an incident" and the option"**Create a support request", it appears "Support + troubleshooting", it's no use for me for I have read guidance already
it's no use for me . When I clicked Create a support request, there is only "Support + troubleshooting" guidance. I have already read the guidance
You should be able to use the same interface to create an incident. More at https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request